Storm damage. Fallen trees. Trees on your roof. We're on call around the clock — call us now.
Emergency line — available 24/7
616-947-4050When a tree comes down in the middle of the night, you don't have time to wait until morning. B's Trees maintains a 24/7 emergency line specifically for situations like these. One call connects you to our team — day or night, weekday or holiday.
We respond to emergencies throughout Greater Grand Rapids — including Grand Rapids, Kentwood, Wyoming, Walker, Rockford, Ada, Caledonia, and surrounding communities. Our crew arrives with the equipment to handle any situation, from a single hanging limb to a tree through your roof.
If a tree has fallen on utility lines, call Consumers Energy (800-477-5050) or your utility provider first — do not approach the tree. Then call us and we'll coordinate with the utility company.
Our emergency line is answered 24/7 — not a voicemail, not an answering service. Here's what happens when you call:
We assess the severity over the phone — is anyone in danger? Is the structure compromised? Is the tree still moving? This determines our response priority and what equipment we bring.
Our crew mobilizes with the right equipment for the situation. For complex emergencies (trees on roofs, crane-required removals), we bring our Peterbilt-mounted crane to handle extractions that other companies can't.
On arrival, our ISA Certified Arborist (MI-4776A) evaluates the full situation — the tree's position, structural damage, secondary hazards (hanging limbs, leaning sections), and the safest approach for removal.
We remove the immediate hazard, secure the area, and address any secondary risks. If the tree damaged a roof or structure, we can tarp the opening to prevent water intrusion until repairs are made.
Not every storm-damaged tree needs to come down. After a major weather event, our arborist can assess your trees and determine which ones are salvageable:
We document all storm damage with photos and written assessments that can be used for insurance claims.
Almost every emergency call we run in Grand Rapids falls into one of two patterns, and they break on predictable weather. Knowing which one is happening changes how we pack the truck.
Winter: lake-effect wet snow and glaze ice. From November through March, heavy wet snow rolling off Lake Michigan loads up silver Maple, Bradford Pear, and unpruned blue Spruce until a leader splits out at the weak union. These calls come in clusters — one bad lake-effect band drops phones ringing across Wyoming, Comstock Park, Grandville, and the West Side all at once. The failure point is almost always a co-dominant union with included bark that had been holding for years and finally let go. The 2 a.m. call is usually a leader over a driveway, a parked car, or the corner of a ranch house roof. We stage equipment for this specifically — the trucks we roll at 3 in the morning in February are chosen for tight yard work, not long reach.
Summer: straight-line wind on saturated clay. From late spring through early fall, the pattern flips. A summer thunderstorm comes through, the ground is already wet from days of rain, and whole root plates let go on trees that look completely healthy from the outside. Clay holds water, clay soil root plates are shallow to begin with, and once the ground goes soft the tree loses its anchor. We see these failures on the Rogue River corridor through Rockford and Belmont, along the Thornapple in Cascade, down the Flat River floodplain in Lowell, and on any Kent County lot where the topsoil sits over heavy clay. These are the calls where a healthy 70-year-old oak is suddenly on the house.
On arrival, the first question is always whether the tree is ON the structure or hung up in another tree OVER the structure — both are emergencies, but they're different jobs with different rigging plans. We secure the site, cut what has to come off to get the house usable and the driveway clear, and document everything on site before moving wood so the insurance claim doesn't turn into the second disaster.
In most cases, yes — if a tree has damaged a covered structure (home, garage, fence, vehicle), your homeowner's insurance typically covers the removal cost. Key points:
We work with homeowners and their insurance adjusters regularly. We provide detailed scopes of work, itemized estimates, and photo documentation that insurance companies need to process claims efficiently.